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"Every decision maker rewrites the case story to his or her own private version. You cannot just tell them what that should look like. Yet it is still your job to invite them, by indirect means, to reauthor the story along certain lines."
Eric Oliver on point-of-view and its role in legal decisions.
"The training I received was put to valuable use when I sat as a mediator within a couple weeks of your legal training course. Understanding that nonverbal communication exists between all humans led to a greater result."